Fortunate Future-Making Better Decisions Today, for More Options Tomorrow (March 20th, 2015)

Fortunate Futures- Making Better Decisions Today for More Options Tomorrow

2821 North 4^th Street, Suite #211 - Milwaukee Wisconsin 53204 (414) 939-5435 or (414) 659-6173

We will have orenitation on Mar h 20, 2015, @12:00 noon.


Sessions will be
Monday - Friday

                                                                      4pm-8pm

call with any questions

Customer Service Training Program

A thirteen-week hands on training program covering the following areas:

* Computer literacy/Office 2010 (Word, Excel, Access, PowerPoint)

* Mavis Beacon Typing Tutorial

* Customer Service Skills Set - Internet and E-mail

* Word Processing, Business, Cover letter and Resume Writing

* Dress for Success Workshop

* Interview Techniques and Employer Expectations.

* Conflict resolution and trouble shooting/Job search

Graduation Certificate from the National Retail Federation and Ceremony

Information Technology

*Computer Service Technician Certification (CST)

*Network Computer Technician Certification (NCT)

*Network Systems Technician Certification (NST)

*Wireless Network Technician Certification (WNT)

Job training, counseling, placement & retention: Fortunate Futures has an enrollment capacity of twenty individuals per 13 week training session, and provides each person with a host dedicated supportive services needed to secure employment upon successful completion of the program. 

Fortunate Futures development team works to establish relationships with employers in the Metro- Milwaukee and surrounding tri-county area and match’s graduates based on their skills and abilities. Follow-up and job retention calls are made to employer and employee upon placement at 30, 60, and 90 day intervals.

Additional information

Fortunate Futures also conducts online testing services for Castle Worldwide Testing Solutions, Certiport, ETA International, and the National Retail Foundation.

*Certifications in customer Service are nationally accredited by the National Retail Foundation. Certification in information Technology are accredited both nationally and internationally by the International Certification Accreditation Council (ICAC)

Philosophy

 The philosophy of Fortunate Futures is that once individuals become financially stable through employment they can pursue other loftier aspriations, such as higher education. 

Approved Training Program                                                                                                                                          

Name: Customer Service                                                                                                          Program  ID: 686-001                                                                                                                        WDB (S): 002 : Milwaukee County

We also offer National Career Certificate preparation and testing

 It is against the law for this recipient of Federal financial assistance to discriminate on the following bases: Against any individual in the United States, on the basis of race, color, religion, sex, national origin, age, disability, political affiliation or belief; and against any beneficiary of programs financially assisted under Title I of the Workforce Investment Act of 1998 (WIA), on the basis of the beneficiary’s citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or his or her participation in any WIA Title I financially assisted program or activity.