Fortunate Futures- Making Better Decisions Today for More Options Tomorrow
2821 North 4th Street, Suite #211 - Milwaukee Wisconsin 53204 (414) 939-5435 or (414) 659-6173
We will have orenitation on Mar h 20, 2015, @12:00 noon.
Sessions will be
Monday - Friday
Sessions will be
Monday - Friday
4pm-8pm
call with any questions
Customer
Service Training Program
A thirteen-week hands on
training program covering the following areas:
* Computer literacy/Office 2010
(Word, Excel, Access, PowerPoint)
* Mavis Beacon Typing Tutorial
* Customer Service Skills Set -
Internet and E-mail
* Word Processing, Business,
Cover letter and Resume Writing
* Dress for Success Workshop
* Interview Techniques and
Employer Expectations.
* Conflict resolution and
trouble shooting/Job search
Graduation Certificate from the
National Retail Federation and Ceremony
Information Technology
*Computer Service Technician Certification (CST)
*Network Computer Technician Certification (NCT)
*Network Systems Technician Certification (NST)
*Wireless Network Technician Certification (WNT)
Job
training, counseling, placement & retention: Fortunate Futures has an enrollment capacity of twenty individuals
per 13 week training session, and provides each person with a host dedicated
supportive services needed to secure employment upon successful completion of
the program.
Fortunate Futures development
team works to establish relationships with employers in the Metro- Milwaukee
and surrounding tri-county area and match’s graduates based on their skills and abilities. Follow-up and job
retention calls are made to employer and employee upon placement at 30, 60, and
90 day intervals.
Additional information
Fortunate Futures also conducts online testing services for Castle Worldwide Testing Solutions, Certiport, ETA International, and the National Retail Foundation.
*Certifications in customer Service are nationally accredited by the National Retail Foundation. Certification in information Technology are accredited both nationally and internationally by the International Certification Accreditation Council (ICAC)
Philosophy
The philosophy of Fortunate Futures is that once individuals become financially stable through employment they can pursue other loftier aspriations, such as higher education.
Approved
Training Program
Name: Customer Service Program ID: 686-001 WDB (S): 002 : Milwaukee County
We also offer National Career Certificate preparation and testing
It is
against the law for this recipient of Federal financial assistance to
discriminate on the following bases: Against any individual in the United
States, on the basis of race, color, religion, sex, national origin, age, disability,
political affiliation or belief; and against any beneficiary of programs
financially assisted under Title I of the Workforce Investment Act of 1998
(WIA), on the basis of the beneficiary’s citizenship/status as a lawfully
admitted immigrant authorized to work in the United States, or his or her
participation in any WIA Title I financially assisted program or activity.